JL99's Privacy Policy Your information is handled with care

Certain information may be requested when you register, verify your identity, secure your account or use platform services. Required registration details currently include an alphanumeric username of 6 to 13 characters and an alphanumeric password of 6 to 12 characters. Mobile verification, identity checks and payment details may also be required depending on the account action and current procedures. We aim to collect information relevant to account administration, security, payments and legal obligations.

Information is handled for clear purposes connected with account services, platform security, payments, customer support and legal compliance. We do not use personal data for an unrelated purpose unless we have an appropriate legal basis, provide the required notice or obtain consent where applicable.

• Personal details may be used to create, verify, secure and administer your account.
• Relevant financial and transaction information may be processed to handle deposits, withdrawals, payment reviews and account balance records correctly. Payment availability and conditions remain subject to current platform terms.
• Device details and activity logs may be reviewed to identify unusual account behaviour, suspicious sign-ins, technical issues or possible unauthorised access.
• Contact information may be used to send service notices, account alerts and, where permitted, promotional updates or bonus information. Offer amounts, eligibility and availability are always subject to the latest promotion terms.
• Usage patterns may be analysed to improve navigation, resolve technical problems and develop more useful Web, iOS and Android features.
• Information may be processed or disclosed when reasonably required to meet applicable Philippine legal obligations, respond to valid official requests or protect lawful rights.
• Gaming activity may be reviewed to support responsible play and identify patterns that could indicate harmful behaviour. Gaming is strictly for adults aged 21 and above. Set personal limits, play only with money you can afford to lose and take a break whenever play stops being enjoyable.

The website may use cookies and related technologies to keep important functions working, protect accounts and provide a smoother browsing experience. A cookie is a small text file stored by your browser that can help the site recognise a session, remember selected preferences and understand how features are used.

• Essential Cookies These cookies support sign-in sessions, core website functions and security checks. Blocking them may prevent some account features from working properly.
• Functionality Cookies These cookies can remember selected preferences, such as display options and language settings.
• Analytics Cookies These cookies help us understand page visits, feature usage and general website performance so that we can improve the user experience.
• Security Cookies These cookies may support fraud detection, session protection and checks for potentially unauthorised access.

We do not treat personal information as a product for sale. Limited information may be disclosed only when reasonably necessary for payments, game access, security, customer support or legal compliance, with safeguards appropriate to the purpose and subject to applicable requirements.

• Payment Service Providers Necessary transaction details may be provided to authorised payment service providers to process deposits, withdrawals or related payment checks. The available channels and conditions should be confirmed in your account before making a transaction.
• Legal Requirements Information may be disclosed when required by applicable law, a court order or a valid request from an authorised government or law-enforcement body.
• Fraud Prevention Relevant records may be shared with appropriate parties when reasonably necessary to investigate suspected fraud, account misuse, security incidents or unlawful activity.
• Game Service Providers Limited technical or account-related information may be exchanged with relevant game service providers when required to launch games, record activity, resolve disputes or maintain service functionality.

JL99 applies technical and organisational safeguards to protect personal information. Security controls are reviewed and updated as operational needs, risks, and applicable requirements change.

• 128-bit SSL encryption: Information sent between your device and the platform is protected using encrypted connections while in transit.
• Account verification: Additional identity checks may be requested when a login attempt appears unusual or suspicious.
• Firewall protection: Network security controls help block unauthorised access, malicious traffic, and attempted cyberattacks.
• Regular security reviews: The platform conducts periodic technical reviews to identify security weaknesses and improve its protective measures.
• Restricted access: Access to personal information is limited to authorised personnel who need it for legitimate operational, support, compliance, or security purposes.
• Data backups: Protected backup processes may be used to support data recovery after a system failure or other technical issue. No storage or recovery method can eliminate every risk.

The retention period depends on the type of information, why it was collected, and any legal or operational obligation that applies. Personal data is securely deleted or anonymised when it is no longer reasonably required, subject to applicable rules.

• Transaction records may be retained for up to five years after account closure when required for legal, compliance, dispute, or record-keeping purposes.
• KYC documents may be stored for as long as necessary to meet identity verification and applicable legal obligations.
• Information linked to an inactive account may be archived after 12 months in line with the platform's retention process.
• Records connected with an investigation, legal claim, or unresolved dispute may be kept until the matter is concluded and any required retention period has passed.

Subject to applicable Philippine law and relevant exceptions, you may have rights over the personal information held about you. Requests are reviewed carefully, and identity verification may be required before any account data is released, corrected, or deleted.

• Right of access: You may request confirmation of whether your personal information is held and ask for access to available records about you.
• Right to correction: You may request a correction when your personal information is inaccurate, outdated, or incomplete.
• Right to deletion: In certain circumstances, you may ask for your personal information to be erased, subject to legal and operational retention requirements.
• Right to object: You may object to certain uses of your personal information when this right applies under relevant law.
• Right to data portability: Where applicable, you may request a copy of eligible personal information in a commonly used and readable format.
• Your right to withdraw consent or make a privacy request You may withdraw your consent to marketing communications at any time. This will not affect processing that was lawful before your consent was withdrawn.

JL99 may engage selected third-party service providers to support the platform’s operation. These providers must follow applicable privacy requirements and the contractual standards set by JL99 when handling information for platform-related services.

• Payment services Approved payment services, such as Pay Maya, USDT, Grab Pay and online banking, may process transaction-related information when you choose those options. Each provider may have its own privacy terms, so please review them before completing a transaction.
• Game software Licensed game software providers may process gameplay-related data needed to operate and improve their games. This information is limited to game and account activity relevant to the service.
• Security services JL99 may work with qualified cybersecurity specialists to review and help protect its systems, account services and information-handling processes.
• Cloud storage Information may be stored on encrypted cloud servers with security controls designed to help protect it against unauthorised access, alteration or disclosure.

JL99 is intended only for adults aged 21 and above. People under 21 must not register or use the platform, and JL99 does not knowingly collect information from underage users.

• Age confirmation may be required during registration or account review.
• An account that raises age concerns may be subject to additional identity or KYC checks.
• If an account is confirmed to belong to an underage user, JL99 may close it promptly and remove the related information where permitted by applicable requirements.
• If a parent or guardian discovers that a person under 21 has created an account, please [email protected]report it to JL99 as soon as possible.

JL99 may revise this privacy policy from time to time. When an update is made, the “Last Updated” date at the top of this page will be changed. Where appropriate, significant changes may also be communicated through available account contact channels.

• Minor revisions may be added directly to this policy.
• For material changes, JL99 will aim to provide advance notice where reasonably possible.
• Continuing to use the platform after an updated policy takes effect may indicate acceptance of the revised terms, subject to applicable law.

For questions, concerns or requests about this privacy policy, contact the JL99 support team. For the official platform homepage and account help, visit [JL99](https://jl99app.asia). We will review your concern and aim to provide a clear and practical response.

• Email [email protected]
• Live Chat For Live Chat support, select the chat icon in the lower-right corner of the website.
• Response time Live Chat is generally available around the clock, and JL99 aims to respond to support requests promptly.
• Support hours: Available seven days a week, 24 hours a day.